Guarantee
We guarantee that the product will arrive in good condition, without defects, or we will replace the product at our expense.
Shipping
Free shipping is valid on retail orders to one contiguous U.S. address that totals $75 or more after any discounts or promotions. All other contiguous U.S. retail orders under $75 have a flat rate shipping cost of $7 per delivery.
Customer is responsible for any shipping charges incurred to re-ship an order due to incorrect address entry.
Once items have been shipped, final delivery is out of our hands. We are not responsible for lost or stolen packages.
** Wholesale customers - orders are charged actual freight costs and will be quoted in the shopping account at checkout. We ship via FedEx Ground or common carrier for larger orders. Shipping fees are capped at 10% of the order total for all orders over $500 and orders over $1,000 have a flat rate freight cost of $25. We offer different shipping promotions throughout the year during show seasons. Please contact us, or your sales rep, to inquire if we are offering any specials.
Returns Policy
You may exchange unopened/unused items, with the exception of bath and body products, within 14 days of delivery for a store credit of the full purchase price minus any discounts. No returns are accepted after 14 days. Custom orders, soap and bath & body products are not returnable. Shipping and handling charges are non-refundable. Please properly pack and insure your return as we cannot be responsible for lost, broken or misdirected returns. Return shipping charges are the responsibility of the customer. If you need to return an item, simply login to your account, view the order using the Completed Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received the returned item and added the store credit to your account.
You may exchange unopened/unused items, with the exception of bath and body products, within 14 days of delivery for a store credit of the full purchase price minus any discounts. No returns are accepted after 14 days. Custom orders, soap and bath & body products are not returnable. Shipping and handling charges are non-refundable. Please properly pack and insure your return as we cannot be responsible for lost, broken or misdirected returns. Return shipping charges are the responsibility of the customer. If you need to return an item, simply login to your account, view the order using the Completed Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received the returned item and added the store credit to your account.
Please allow 5 to 10 business days for us to receive your return from the shipper and complete the return.
If your return is due to an error on our part or a defective item, the return shipping will be taken care of by us. Please contact us for instructions.
** We highly recommend that you purchase an assorted tea light 10pack to try a selection of scents before purchasing a larger product. We cannot accept returns for used products.
Our returns address is:
Eco Candle Company
Attn: Returns
123 E College Ave
Appleton WI 54911
If you have any questions regarding your order, please feel free to contact us by phone: 920/ 830.0123 ext 1 or email sales@EcoCandleCo.com
123 E College Ave
Appleton WI 54911
If you have any questions regarding your order, please feel free to contact us by phone: 920/ 830.0123 ext 1 or email sales@EcoCandleCo.com