Where do you ship?
We ship throughout the U.S, including Alaska and Hawaii, as well as internationally. International customs and duties are determined by the receiving country and are the customer's responsibility to pay.
Do you offer free shipping?
Sure do! We currently offer FREE shipping on all retail orders over $75, before tax and after any discounts, to the contiguous U.S. Orders under $75 have a flat rate shipping fee of $7 to the contiguous U.S. There is a flat rate shipping fee of $15 for all orders headed to Alaska and Hawaii.
When should I expect my order to ship?
Most orders ship within 2-4 business days. Some orders may require a bit more time since we pour all of our candles by hand. You will get an email when the status of your order has been changed… please make sure to enter your email address correctly at checkout and add us to your known contacts list to ensure our emails don't get routed to your spam folder.
How long will it take to get my order?
Once your order leaves our store it is in the trusty hands of the delivery carriers. Domestic orders may take 2-7 business days to arrive. AK, HI may take longer.
How can I track my package?
The moment your order ships, you will get an email with a tracking number. Please allow up to 24 hours for the information to update. Please make sure to also check your spam folder for these emails - they will come from hello@EcoCandleCo.com
What if my package is lost or stolen?
Once items have been shipped, unfortunatley final delivery is out of our hands. We are not responsible for lost or stolen packages.
I accidentally entered the wrong shipping address. What should I do?
From time to time this happens. Please email us as soon as possible at hello@EcoCandleCo.com. If your order hasn't shipped yet, we can update your information. However, if your items have already been picked up by the carrier, you will be responsible for any shipping charges incurred to re-ship an order.
Do you offer rush shipping?
We don’t blame you for wanting your order ASAP! We do offer 2Day shipping for domestic orders; pricing is dependent upon destination/weight of package. While we try our best to prioritizes orders with expedited shipping options, we can’t guarantee that our team will be able fully accommodate due to the high volume of orders we receive.
Why do you use packing peanuts?
Here at Eco Candle Co, we have a strong love for the environment and also pride ourselves in getting our products to our customers in perfect condition, which is why we only use packing peanuts. Our peanuts are different and made of natural cornstarch. That means they can be dissolved in water or even composted! After you have unboxed your products, simply put your packing peanuts in the sink, run water over them and watch them disappear.
What other sustainable practices are you using to ship your items?
Along with the cornstarch peanuts we also reuse all incoming shipping supplies. This includes boxes/cardboard, kraft paper and other packing materials.