*Wholesale customers agree to the policies stated in our wholesale catalog*
We guarantee that the product will arrive in good condition or we will replace the product at our expense. If you receive a damaged item, please email a photo, your name and the order# to [email protected] and we'll get a replacement shipped out right away.
You may return unopened/unused items, with the exception of bath and body products, for store credit within 14 days of the shipment date. Custom orders are not returnable. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip and return ID# (obtained by calling or emailing us prior to return). You will need to insure your return as we cannot be responsible for lost, broken or misdirected returns. Return shipping charges are the responsibility of the customer.
** please note that all soap and bath & body product sales are final. **
You may return merchandise to:
Eco Candle Company
123 E College Ave
Appleton WI 54911
If you have any questions regarding your order, please feel free to contact us by phone: (920)830.0123 ext 1 or email [email protected]
We guarantee that the product will arrive in good condition or we will replace the product at our expense. If you receive a damaged item, please email a photo, your name and the order# to [email protected] within 48 hours and we'll get a replacement shipped out right away.
We guarantee all our products and will gladly replace any broken or defective products at our expense. If you wish to return an order for any other reason, it must be done within 10 days of receipt. Reseller must call customer service to obtain a return ID#. No returns will be refunded without prior authorization. Reseller is responsible for return shipping fees. All returned, exchanged, cancelled, refused or undeliverable orders will incur at 25% restocking fee. Once a PO is received, it cannot be cancelled without incurring this fee.
Resellers may sell Eco Candle Co. products on their own websites. No reseller has permission to sell Eco Candle Co. products on Amazon.com storefronts, online auction sites such as eBay or other third party websites.
Effective date: November 05, 2018
Eco Candle Co. ("us", "we", or "our") operates the ecocandleco.com website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Eco Candle Co. uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure Of Data
Eco Candle Co. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Eco Candle Co.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
BY USING THIS WEB SITE, WHETHER BY PURCHASING ANY PRODUCTS FROM OUR SITE OR BY DOWNLOADING ANY INFORMATION OR MATERIALS FROM THE SITE OR OTHERWISE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREE THAT YOU WILL BE BOUND BY AND SUBJECT TO THESE TERMS AND CONDITIONS.
Our products and designs are original and we'd like to keep it that way... so get inspired, but don't steal because karma is REAL! ;)
Thank you for taking the time to read our policies. Should you have any questions, please contact us.
- By email: [email protected]