FAQs
Here are some of our most frequently asked questions. If you can't find the answer to your question, please reach out - we're here to help!
Product Questions
Why Eco?
What type of wax do you use?
What type of wicks are used?
What should I know about your fragrances?
How long will my Eco Candle Co. candles burn?
- Tea lights: Burn time up to 7-9 hours each | Optimal burn length is 1-2 hours at a time
- 6oz: Burn time up to 40 hours | Optimal burn length is 2.5-3 hours at a time
- 8oz: Burn time up to 65 hours | Optimal burn length is 3-4 hours at a time
- 18oz: Burn time up to 95 hours | Optimal burn length is 3.5-4 hours at a time
- 26oz: Burn time up to 115 hours | Optimal burn length is 3.5-4 hours at a time
What's the best way to extinguish your candle?
Are the candle jars recyclable?
Do you offer samples?
How can you tell what these candles smell like?
What do you use to wrap the bath fizzies and goats milk chunk soap in?
Do you offer candle making classes?
Can I make a custom scent and/or label?
Ordering Questions
Can I send my order as a gift?
Can I purchase several gifts at once and have them shipped separately?
Do you offer gift cards?
Do you offer in-store pickup?
What happens if my payment is declined?
What if the product I had my heart set on is sold out online?
Do you offer wholesale opportunities?
Do you offer corporate/bulk discounts?
Shipping Questions
Where do you ship?
Do you offer free shipping?
When should I expect my order to ship?
How long will it take to get my order?
How can I track my package?
What if my package is lost or stolen?
I accidentally entered the wrong shipping address. What should I do?
Do you offer rush shipping?
How can I expect my order to be shipped?
Why do you use packing peanuts?
What other sustainable practices are you using to ship your items?
Wholesale Questions
How can I become a retailer?
We'd love to be sold in your retail store! To request to become an Eco Candle Co. stockist, please submit your store’s information here.
Can I sell your products on Amazon or TikTok?
We do not allow the sale of our products on Amazon, or other third party sites like Walmart or TikTok. We love to stock physical retail locations with our handmade goods - and small independent retailers are our niche. If that fits you and your store, please reach out to set up an account with us here!
The Soy Box Questions
How do I access my Soy Box Account?
We’re glad you asked! Your Soy Box customer portal can be found in your Eco Candle Co. account. Simply login, go to your Account, then go to My Subscriptions. Under My Subscription is where you can manage everything in your account like updating your payment method, changing your address, skipping a box or cancelling your subscription.
Where can I see what I've already paid for?
Under your account, go to My Subscriptions, then Payments. Here you will see all paid and upcoming payments.
When will my card be charged next?
Simply login, go to your Eco Candle Co. Account, then go to My Subscriptions. Under Subscriptions you will see the date and amount of your next charge.
Does my subscription auto-renew?
Yes! We make it very easy to enjoy your subscription box on an ongoing basis. It will automatically renew each quarter - unless you skip or cancel. Please note that the One-Year GIFT Subscription cannot be cancelled and all four quarterly payments will be charged. The One-Year GIFT subscription does NOT renew and is only for a period of one year (or four boxes).
How can I update my credit card info?
It's easy! Head to your Eco Candle Co. account > My Subscriptions > Payments. Scroll down and you will see your current payment method saved at the bottom. If that needs to be changed, you can make updates and save it to your acount. The Payment Method listed will be the one that is used for your upcoming payment.
I've moved! How can I update my address?
We definitely don't want you to miss out on a delivery! Go to your Eco Candle Co. account > My Subscriptions > My Addresses. There you can add or change any saved addresses to your account.
Can I skip the next box?
No problem, we understand that things come up! In your Eco Candle Co. account, go to My Subscriptions and click on your Subscription. Here you will see the option to Pause, Skip or Cancel. Be sure to skip or cancel BEFORE your auto-renewal, because once your card is charged, no changes/refunds can be made. If you choose to skip an upcoming bo, it will push that subscription to next quarter. Soy Boxes ship March 1, June 1, September 1 and December 1.
Can I change my subscription each quarter?
Bummer, we don't have the ability to change back and forth between a LOVER and an ADDICT subscription at this time. The only way to do that would be to cancel your subscription and resubscribe to the new box.
Can I choose the scents I recieve in my box?
We hand pick a popular selection for you that coordinates with the season from best- sellers we know you'll love. Making all the boxes the same helps make packing them easier on our end (that's why we offer such a great discount!). If you prefer something more customized, check out our customizable gift boxes! And remember that every box comes with a custom gift code for another order so you can stock up on any favorites we may have missed or grab a second new favorite at a discount!
How do I give The Soy Box as a gift?
Great idea! Candles make a GREAT gift and who wouldn't love a candle subscription?! Gifting the Soy Box is easy! You will see a One-Year Gift Subscription option for both subscription box sizes. This is a One-Year Subscription that will NOT renew after the four boxes have shipped. If you prefer to give an ongoing gift, then choose one of the quarterly subscriptions and keep the magic going as long as you like. Just add your recipient's address at checkout so we know where to ship your generous gift! :)
How can I cancel my subscription?
We'll be sad to see you go, but there are no hard feelings! It's easy. Head to your My Subscriptions page > Click on the active subscription and choose Pause, Skip or Cancel. Be sure to skip or cancel BEFORE your auto-renewal, because once your card is charged, no changes/refunds can be made.